Customer Self-Exclusion

ExclusionMaxim or ISD systems to participate. While the new System does not require users to have Maxim, as they can undertake a manual look-up via a secure internet connection, ISD have now made an entry-level Maxim system available to those operators who did not already use Maxim.

 

The Bingo Industry Self-Exclusion Scheme is a web-based product that will assist licensed bingo operators to help their customers and at the same time remain compliant. The Scheme allows BA members to work with and assist those customers who request help in managing their gambling behaviour which may be causing them a problem.

 

The Scheme will allow customers to self-exclude from licensed bingo premises: customers requesting to be excluded from gambling at licensed bingo premises will be interviewed by a designated member of staff, who will explain the process and consequences of self-exclusion. If the customer wishes to proceed, a Customer Self-Exclusion Application Form will be completed, signed and a photograph taken to accompany the form. All the details, including the image, are then recorded and held centrally. At their self-exclusion interview a customer will choose their period of self-exclusion. The minimum period is six months with twelve months being the maximum initial period that can be requested. Customers may chose to extend their period of self-exclusion, once their initial period has expired, and this can be done by requesting further periods of six to twelve months self-exclusion by completing additional self-exclusion request forms.

 

If a customer does not wish to visit the bingo premises to complete the self-exclusion form and interview, this can be done either by telephone or contact may be made online with the BA at www.bingo-association.co.uk. The Association will then contact the customer and conduct the self-exclusion interview over the telephone, taking all details and completing the form, which will then be posted to the customer for signature and return with a photograph. The Scheme does require full consent by the individual for participation and data sharing. The system and database then allow Scheme members to check customers against the database of self-excluded individuals and refuse access to those who have self-excluded.
The BA has a number of members that are not traditional club venues with membership systems, including High Street venues and Holiday Parks, both of which have been accommodated in the scheme at the planning stage. High Street venues will self-exclude on a proximity basis using a SmartEXCLUSION tablet and API which will link to the database. The tablet uses geolocation to help operators identify those who have self-excluded from their geographical area. Holiday Parks face a greater challenge and for them a self-excluded customer is obliged to inform the Holiday Park before making a visit that they are self-excluded, in order to allow the Holiday Park to assist the customer to manage their self-exclusion.

Customers cannot choose to re-instate prior to the expiry of their period of self-exclusion. Following the expiry of their chosen period of self-exclusion some operators may require a customer to complete a